Job Description
Employment Type
Permanent
Closing Date
29 June 2026 11:59pm
Job Title
Senior Conversational Initiative Owner
Job Summary
Job Description
About the Role
As a Senior Conversational Initiative Owner, you are accountable for end-to-end delivery of conversational initiatives, from initial demand shaping and use case definition through to production deployment and ongoing optimisation. You act as the single point of ownership for each initiative, ensuring outcomes are clearly defined, prioritised, and delivered into stable, production-ready customer and operational outcomes.
Operating at the centre of delivery, you orchestrate cross-functional teams across design, engineering, operations, and vendors to deliver integrated, scalable solutions. You are responsible for aligning customer experience, operational outcomes, and technical delivery, while ow...