Senior CS & Sales Executive

Reports to:

Senior Customer Service and Sales Executive

Location:

Customer Service and Sales Team Manager

Job Purpose:

As the Senior Customer Service and Sales Executive, you will be a key player in providing excellent sales and service experience to existing and potential customers through taking inbound calls. You will ensure conversion of new business, service of existing accounts and retention of renewals to achieve individual and team targets. You will work in accordance with company procedures and regulatory requirements. You will support the Customer Service and Sales Team Manager and other members of the team in achieving service level and sales targets.

Principal Accountabilities:

• Ensure all actions and behaviours consistently adhere to RIPE values, demonstrating professionalism, integrity, and a commitment to high standards at all times
• Offering excellent sales and service experiences to exi...