💼 Full-Time Position

Senior CS Team Lead – High-Risk Escalations

🏢
Plaud
📍 singapore, singapore, Singapore
📍
Location
singapore, Singapore
📅
Posted
June 06, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Plaud is seeking a Customer Service Team Lead in Singapore to manage a team handling high-risk cases. This role involves leading escalations, ensuring policy alignment, and analyzing service metrics for improvement. Ideal candidates will have proven experience leading teams in fast-paced environments and deep expertise in service recovery. Plaud offers meaningful ownership through an Employee Stock Ownership Plan, competitive compensation, and comprehensive medical benefits.
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