Job Description
We have an exciting opportunity for a customer‑driven enthusiast to join our Customer Care Team based at Half Moon Bay. The role involves supporting the Team Leader and delivering exceptional customer service to our customers.
Key Accountabilities
- Oversee the smooth queuing and loading of vehicles and passengers onto our vessels.
- Receive inbound customer booking enquiries and/or feedback by telephone and email.
- Act as the face of SeaLink in the terminal office when serving our customers.
- Process all customer requests pertaining to sailing enquiries and bookings.
- Respond to all online/email queries in a timely manner.
- Be the escalation point for any customer feedback or queries.
- Maintain our booking system, including online capability.
- Support onboarding and training of team members.
Requirements
- Experience in inbound call centre operations or using an onli...