💼 Full-Time Position

Senior Customer Experience Advisor

🏢
Hutt City Council
📍 Lower Hutt, Wellington, New Zealand
📍
Location
Lower Hutt, New Zealand
📅
Posted
March 31, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Senior Customer Experience Advisor

  • Shape and enhance how our community experiences Council services across digital platforms

  • Lead impactful customer experience and knowledge initiatives that drive real service improvement

  • Use data, insights, and innovation to influence how Council delivers for its community

    • Shape how our community experiences Council services


    At Hutt City Council, we’re focused on delivering seamless, user-centred services for our community. We’re looking for a Senior Customer Experience Advisor to play a key role in enhancing how our customers interact with us — particularly across our digital channels.


    This is an exciting opportunity to combine strategy, content, data, and innovation to improve customer experience at scale.

    About the role


    As a Senior Customer Experience Advisor, you’ll work at the intersection of customer experience, knowledge management, and digital service...