Senior Customer Experience (Temporary)

About the Job

We are embarking on a transformation journey to bring customer centricity into the DNA of our employees and seeking a dynamic Customer Experience Specialist who will help bringing our CX strategy to life. This role will support in designing and implementing the long term vision and strategy for CX across our organization while leading key programs across a global organization.

What you do

• Lead, develop and implement key CX programs, such as NPS/VoC/Customer First/etc., that will deliver on the CX strategy and improve the customer experience of our target audiences.
• Deliver a cohesive, customer focused approach which can be implemented and scaled within the organization for the programs which you are responsible for. Champion a customer-centric culture by promoting a company...