Job Description
Lead Lightspeed’s North America Retail onboarding team as a Senior Manager, Customer Implementation. Drive product adoption and enhance customer retention through strategic onboarding initiatives.
In this pivotal role reporting to the Director of Customer Success, you will manage and optimize the implementation team. You will focus on delivering a seamless onboarding experience, improving performance metrics like time-to-value and product adoption, as well as supporting at-risk accounts. Building effective cross-functional partnerships will be essential to align onboarding with the company's broader objectives.
Key Responsibilities:
• Develop and execute the North America Retail onboarding strategy
• Improve key onboarding metrics including product adoption
• Optimize the customer journey from sales to early adoption
• Lead team performance management and coaching efforts
• Track and report on pivotal onboarding KPIs
Requirements:
• Over 5 years of SaaS work ...
In this pivotal role reporting to the Director of Customer Success, you will manage and optimize the implementation team. You will focus on delivering a seamless onboarding experience, improving performance metrics like time-to-value and product adoption, as well as supporting at-risk accounts. Building effective cross-functional partnerships will be essential to align onboarding with the company's broader objectives.
Key Responsibilities:
• Develop and execute the North America Retail onboarding strategy
• Improve key onboarding metrics including product adoption
• Optimize the customer journey from sales to early adoption
• Lead team performance management and coaching efforts
• Track and report on pivotal onboarding KPIs
Requirements:
• Over 5 years of SaaS work ...