Job Description
Known internally as Senior Careline Operator
Location: Office based in Ringwood, Hampshire
Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period).
Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter shifts (later start time) for the right candidate.
Salary: Negotiable from £25,000 p/a, depending on experience, to be discussed at interview
What does the role involve?
Our two Senior Careline Operators work opposite shifts supporting the Monitoring Services Management team in coaching and performance related activities for the Careline Service. This varied role includes live call monitoring, call auditing, reporting, administration duties and supporting the training and induction of new team members.
<...