Job Description
Senior Customer Service Lead & Trainer – Remote | Team Leadership & Customer Experience
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
About the Role
At Pavago, one of our clients is hiring a Senior Customer Service Lead & Trainer to lead, coach, and strengthen a remote customer support team serving U.S.-based customers.
This is not just a customer service role — it’s a leadership and quality ownership position focused on:
- Team management
- Onboarding and training
- Coaching and performance improvement
- Escalation handling
- Customer experience consistency
You will play a key role in ensuring customer service agents operate at a high standard across phone, email, and digital support channels while maintaining strong team accountability and service quality.
If you are:
- An experienced...