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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Team and Operations Management
- Lead and manage the daily operations of the assigned campaign.
- Ensure all KPIs set by Management are consistently met or exceeded.
- Assign tasks, set deadlines, and monitor progress.
- Plan and organize shift schedules for team members.
- Maintain adequate daily headcount and notify superiors if staffing is below required levels.
Performance and Quality Control
- Monitor and review agent performance, including call evaluations.
- Motivate and coach agents...
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