💼 Full-Time Position

Senior Customer Service Representative (Banking) - Freelance AI Trainer

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Mindrift
📍 United States, United States, United States
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Location
United States, United States
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Posted
June 13, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Please submit your CV in English and indicate your level of English proficiency. 

Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.

What this opportunity involves

While each project involves unique tasks, contributors may:

  • Design and evaluate fee inquiry scenarios — verifying that fee amounts and category names match the bank's disclosed fee schedule exactly, and flagging cases where the system charge and the schedule diverge;
  • Write statement clarification test cases that require distinguishing a descriptor-mapping question from a real fraud claim, and routing each correctly;
  • Create autopay setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation step...