Job Description
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
Job Level Specifications
- Acquired and applies working knowledge of the organization, job, practices and procedures to be pr...