Senior Customer Service Representative

1. Position Information

· Job Title: Senior Customer Service Representative

· Department: SDC

· Job Grade: 171

· Location: QingYuan(清远)

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2. Key Responsibilities

1) Order Processing & Management

· Receive and review purchase orders from overseas customers, verifying key information such as price, item, quantity, lead time, technical information and delivery terms;

· Accurately and promptly enter customer orders into the SAP system, ensuring all data is complete and error-free;

· Convert customer orders into purchase orders (POs) for Chinese factories;

· Monitor the end-to-end order fulfillment process, including production status, shipment schedule, order changes and exceptions, to ensure on-time and accurate delivery.

2) Factory & Internal Coordination

· Send purchase orders to the corresponding factories, and confirm order acceptance, delivery dates and any special requirements (technical information, ...