Job Description
Senior Customer Service Representative page is loaded## Senior Customer Service Representativelocations: Kuala Lumpurtime type: Full timeposted on: Posted Todayjob requisition id: R- * **Key Responsibilities****1. Order Processing & Operational Execution*** Process customer orders accurately, including direct customers and distributors, ensuring compliance with order policies and service‐level requirements.* Manage complex or high‐priority customer orders, including special deliveries, projects, manual interventions, or escalated cases.* Coordinate with CSB, PPF, Logistics, Supply Chain, and Planning to resolve order blocks, and data inconsistencies.* Support daily workload balancing and act as back‐up for peers or the team manager when required.**2. Process Compliance & Documentation*** Ensure all order transactions and customer communications comply with corporate order management standards.* Maintain documentation for audit requirements, including order controls, approvals, ...