Senior Customer Service Representative

Key Responsibilities

• Order Processing & Operational Execution
  • Process customer orders accurately, including direct customers and distributors, ensuring compliance with order policies and service‑level requirements.
  • Manage complex or high‑priority customer orders, including special deliveries, projects, manual interventions, or escalated cases.
  • Coordinate with CSB, PPF, Logistics, Supply Chain, and Planning to resolve order blocks, and data inconsistencies.
  • Support daily workload balancing and act as back‑up for peers or the team manager when required.
• Process Compliance & Documentation
  • Ensure all order transactions and customer communications comply with corporate order management standards.
  • Maintain documentation for audit requirements, including order controls, approvals, and accuracy checks.
  • Perform periodic self‑checks and support internal control review...