💼 Full-Time Position

Senior Customer Service Representative

🏢
xpo
📍 North Richland Hills, Texas, United States
📍
Location
North Richland Hills, United States
📅
Posted
April 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

What you’ll need to succeed as a Senior Customer Representative at XPO

Minimum qualifications:

  • 2 years of experience in customer service

  • Experience with Microsoft Office products such as Word, Excel and Outlook

    • Preferred qualifications:

  • 1 year of transportation industry experience

  • Available to work a variety of shifts, Monday through Friday between 6 am-6 pm

  • Knowledge of and familiarity with commonly used concepts, practices, and procedures related to customer care

  • Pleasant and professional communication skills and phone etiquette

  • Able to identify and implement continuous improvement opportunities

  • Capable of taking on the challenges of providing excellent customer care

  • Excellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups)

  • Familiarity with CRM technology, such as Salesforce

    • About the Senior Customer Repr...