Job Description
**About this role:**
Wells Fargo is seeking a Senior Customer Service Representative role which covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
**In this role, you will:**
+ Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
+ Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
+ Perform complex customer support tasks
+ Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined product...
Wells Fargo is seeking a Senior Customer Service Representative role which covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
**In this role, you will:**
+ Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
+ Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
+ Perform complex customer support tasks
+ Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined product...