💼 Full-Time Position

Senior Customer Service Specialist

🏢
Lutron Electronics Co., Inc
📍 Gurugram, Haryana, India
📍
Location
Gurugram, India
📅
Posted
May 31, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Overview

Lutron is looking for a Senior Customer Service Specialist to join their Global Service & Experience Center, at the Cyber City, Gurgaon.

At Lutron, we put the customer first in all that we do. In this role, will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and creative team projects. Upon completion, you will have the opportunity to contribute your knowledge, skills and abilities to one of our many customer-impacting teams.


Responsibilities

  • Lead the Customer Service team supporting different geographical regions i.e. India, Middle East, Europe & UK, Australia & New Zealand.

  • Collaborate with global stakeholders (US/EMEA/APAC) to resolve critical business issues.

  • Own and resolve complex customer queries, escalations, and order-rela...