💼 Full-Time Position

Senior Customer Service Supervisor

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CHUBB
📍 O'Fallon, Missouri, United States
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Location
O'Fallon, United States
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Posted
June 19, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Premier Operations Supervisor partners with the leadership team to manage daily operations of the Premier Operations teams. This role focuses on enhancing staff customer service skills, improving service and productivity, and recommending process improvements and staffing allocations. The Supervisor provides leadership to develop staff knowledge, quality, productivity, and customer service, and manages both in-office and remote staff handling phone queues and email inventory for Premier clients.

Responsibilities include:

  • Oversee all aspects of Premier business operations service, collaborating with Operations Leadership and Underwriters to uphold white glove service standards.
  • Develop and implement business strategies, goals, and objectives to support profitability and growth.
  • Provide strategic direction and guidance on service-related issues for internal and external customers.
  • Manage team hiring, training, development, coaching, and...