💼 Full-Time Position

Senior Customer Success Manager

🏢
MoEngage Inc.
📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
📍
Location
Kuala Lumpur, Malaysia
📅
Posted
June 04, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities:


  • 5+ years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines.

  • Has a strategic mindset and ability to make sense of complex business needs.

  • Exceptional project management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.

  • Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people.

  • Exceptional attention to detail - working with a customer in a highly regulated environment.

  • Ability to understand customer requirements and see how MoEngage can add value in various ways.

  • Comfortable with communicating with all levels of team members interna...