Job Description
Imagine catching criminals before they strike – that’s exactly what Napier’s AI‑powered platform does! By analysing transactions and customers in real time, Napier AI’s technology empowers financial institutions to spot suspicious activity, such as money laundering, and stops it in its tracks.
Application Deadline: 29 May 2026
Department: Customer Success
Location: Kuala Lumpur
Overview of the role
We are seeking an experienced Customer Success Manager to lead the post‑sales lifecycle for enterprise financial institutions, ensuring they realise measurable value from the Napier Continuum platform. You will guide clients from go‑live through adoption, optimisation, and renewal, acting as their strategic partner and primary point of accountability. Regional travel will be required to support key clients and industry events.
This role blends relationship leadership with commercial acumen and technical underst...