Job Description
About the role
At Blackbaud, we power an Ecosystem of Good® to help organisations create meaningful impact. As a Senior Customer Success Manager, you will act as a trusted partner to a portfolio of customers across Canada, helping them realise value from our solutions and further their mission.
This is a relationship-led, results-focused role that combines sector expertise, data insight, and strategic guidance to drive adoption, retention, and long-term growth. Managing a portfolio of around 75 customers, you will deliver 1:1 engagement across onboarding, adoption, health monitoring, and executive business reviews, supported by joint success planning. The role is highly relationship-focused and outcomes-driven, with accountability for customer retention, value realization, and long-term growth. The CSM also represents the voice of the customer internally, influencing product, services, and overall customer experience.
This role supports customers primar...