Job Description
Role Summary
As a Senior Customer Success Consultant for our MDR team, you are a critical part of our customers’ adoption of Sophos’ Managed Detection and Response (MDR) service.
You will act as a point of contact, establishing relationships to facilitate efficient onboarding, implementation of MDR components, and real-time support and strategy.
You will own the relationships with your customers, connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals. Leveraging this customer knowledge and your expertise in Sophos’s products and services, you will support ongoing adoption and strategy to ensure your customers understand and maximise value from their investment in Sophos MDR.
What You Will Do
Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer.
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