Job Description
- Own day-to-day and strategic relationships with assigned bank customers
- Serve as the primary post-sale point of accountability for Personetics
- Build trusted relationships with seniorcustomerstakeholders (Digital, Retail, Cards, Wealth, Marketing, Data)
- Facilitate regular executivestrategicreviews focused onperformance,outcomes and ROI
CustomerEngagement & Satisfaction
- Ensure consistent, proactivestrategicengagement withcustomers
- Monitorcustomerhealth indicators and address risks early
- Drive high CSAT and NPS scores through value-focused interactions
- Act as the voice of thecustomerinternally within Personetics
- Drive adoption of the Personetics platform across channels, use cases, and business lines
- Ensure customersare fully leveraging existing capabilities before expanding scope
- Translate platform usage into measurable business outcomes (engagement, conversion, rete...