Job Description
Pay Rate: $80-$86 Per hour
Summary:
- Work Mode: Hybrid out of New York, NY Office
- 3 days in the office, Tuesday - Thursdays
- Standard Business Hours (EST)
Responsibilities:
- Use Human-Centered Design to uncover customer needs, insights, and jobs to be done for priority product/audience journeys that solve for root causes and deliver on business goals.
- Lead, manage, and facilitate cross-functional workshops to align stakeholders around problems, priorities, and key outcomes.
- Define journey-aligned opportunities and solutions that transform ambiguity into clarity.
- Create experience strategy deliverables such as journey maps, service blueprints, experience roadmaps, and future state visions to communicate opportunities.
- Use storytelling and visualization to drive data-driven de...