Senior Delivery Lead for Insurance Services & Retirement Programs

A leading consulting firm is looking for a Delivery Lead Senior Manager to oversee day-to-day operations and ensure SLA achievement. The ideal candidate will have at least 12 years of experience in Contact Center Service Delivery and a strong background in insurance, paired with over 10 years of managerial experience. Responsibilities include managing team dynamics, leading projects, and ensuring compliance with company policies. This role is based in Muntinlupa with a night shift schedule.
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