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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities:
Identify, analyse, and repair product failures. Order and replace parts as needed;Support and maintain user account information including rights, security and systems groups;Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;Provide troubleshooting and problem resolution support for all network devices;Coordinate with third-party vendors to resolve hardware and software problems, as required;Install and test replacement parts when requested by resolver-groups;Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;Interface with hardware and software vendors for planning and problem resolution;Interface with manufacturers and...