Job Description
Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations.
We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE.
Key Responsibilities
- Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics.
- Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications.
- Analyze structured and unstructured data to develop AI algorithms that support intelligent decision‑making and customer interaction.
- Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Go...