Job Description
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Operations Director you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
Position Summary
We are seeking an accomplished Senior Director for Operations to lead a large-scale Financial Services customer experience portfolio across the APAC region. The Senior Director will be accountable for client success, operational excellence, workforce performance, and strategic growth within a complex, multi-functional environment.
The Senior Director will serve as the primary executive point of contact for the client, ensuring exceptional delivery and alignment with business objectives. This role requires a seasoned leader with extensive expertise in Customer Experience (CX), Financial Services operations, and credit produc...