Job Description
What You’ll Do:
Position Summary
We are seeking an accomplished Senior Director for Operations to lead a large-scale Financial Services customer experience portfolio across the APAC region. The Senior Director will be accountable for client success, operational excellence, workforce performance, and strategic growth within a complex, multi-functional environment.
The Senior Director will serve as the primary executive point of contact for the client, ensuring exceptional delivery and alignment with business objectives. This role requires a seasoned leader with extensive expertise in Customer Experience (CX), Financial Services operations, and credit products.
The ideal candidate is a strategic, solution-oriented executive capable of leading cross-functional teams and maintaining a strong leadership presence in high-pressure environments.
Key Responsibilities
Strategic Leadership & Business Management
- Provide ex...