Job Description
ACCOUNTABILITIES
Student Recruitment Operations To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
To attend to customers' enquiries via walk-ins, phone, email, live chat during peak periods.
To provide analysis of leads follow-up reports and suggest areas for improvement.
Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business
Leads Management Leverage data: Monitor key performance metrics on all s...
Student Recruitment Operations To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
To attend to customers' enquiries via walk-ins, phone, email, live chat during peak periods.
To provide analysis of leads follow-up reports and suggest areas for improvement.
Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business
Leads Management Leverage data: Monitor key performance metrics on all s...