Senior Employer Support Specialist

Description:

Mercer are seeking an experienced superannuation professional to join our Employer Support team as a Senior Employer Support Specialist in Melbourne

The Senior Employer Support Specialist plays a strategic role in shaping and delivering an exceptional employer experience. You will own employer enquiries end-to-end, resolving complex employer transaction issues and acting as the primary liaison between employers and internal teams. In this senior position you’ll drive process improvements, deliver employer education, and mentor junior colleagues to raise capability and consistency across the team. Your work will directly improve satisfaction, efficiency, and compliance across our employer base.

This role is based in Melbourne and offers a flexible hybrid working arrangement, with a minimum three days per week in the office, and the option to work from home for up to two days.

We will count on you to: