Job Description
Your Role
Key responsibilities in your new role
- Provide 2nd and 3rd level SAP Basis support and perform system maintenance, including system health checks, daily monitoring of system performance & tuning, system installation, upgrades, patching, SAP Note check & implementation, client copies/system refreshes, transport management, and user administration
- Provide project support and coordinate for the SAP functional area
- Handle incident tickets and change requests, including handling security and authorization, job administration, connection issues, and troubleshooting functional topics
- Perform problem management, including root-cause analysis, reporting service-impacting issues to management, and actively participating in follow-up actions to restore services to normal operation.
- Ensuring high system availability and optimal performance
- Conduct continuous system optimization, monitoring, and problem analysi...