Job Description
Mandatory Skill:: CA UIM (Unified Infrastructure Management) – Minimum 2–3 years of hands-on experience managing and supporting the product.
Key Responsibilities::
1. Incident & Problem Management
- Troubleshoot and resolve L2 production incidents within defined SLA timelines.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Coordinate with L3 support teams, vendors, and application teams for complex issue resolution.
- Ensure timely incident tracking, updates, and closure.
2. Middleware Support
- Support, monitor, and maintain middleware platforms including IBM API Connect (APIC), WebSphere, and IBM Integration Bus/App Connect Enterprise (IIB/ACE) environments.
- Diagnose and resolve API failures, integration issues, and application errors. ...