Job Description
About This Role
Wells Fargo is seeking a Senior Escalations Specialist with FINRA Series 7. The role covers jobs responsible for managing escalated customer complaints companywide, which in some cases may require special handling. The role involves researching and reviewing escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action to achieve an effective resolution while maintaining positive relationships with customers and key stakeholders. This sub‑family is specific to registered roles.
In This Role, You Will
- Participate in comprehensive reviews, including report preparation and research of findings, and propose recommendations for a fundamental impact on future loan quality
- Determine appropriate course of remedial action, conduct investigative steps to fully identify issues, and research product information, terms, conditions or contracts
- Review moderately comp...