Job Description
National Dental Centre of Singapore Pte. Ltd.
Job Category: Ancillary
Posting Date: 20 Apr 2026
Responsibilities- Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS
- Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback
- Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.
- Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and
- Bachelor’s degree in arts & social science, communications, business administration
- Experience in Heal...