Job Description
Responsibilities
- Provide guest services, including attending to general enquiries and guests' feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
- Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
- Conduct surveys and analysis to collect guests’ feedback and compile observations to improve guest experience.
- Contribute to the planning of members’ promotions and events, and to encourage repeat visitations to the integrated resort.
- Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.
Requirements
- Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
- Diploma...