Job Description
We are looking for a proactive Telemarketing Agent to engage car owners and secure appointments for vehicle inspection and quotation. This role focuses on converting leads into confirmed appointments, ensuring a smooth and trustworthy experience for customers looking to sell their cars.
Key Responsibilities
- Contact inbound and outbound leads who have expressed interest in selling their cars
- Understand customer intent, vehicle details, and urgency to sell
- Educate customers on the car selling process (inspection → quotation → payment)
- Schedule appointments for car inspection or valuation
- Follow up with undecided leads to drive conversion
- Address customer concerns regarding pricing, process, and timelines
- Reassure and build trust to encourage commitment to appointments
- Send reminders and confirmations to ensure high show-up rates
- Accurately update lead details and interaction note...