Job Description
Senior Executive-Workforce Management-WFM | MOA
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Job Info
- Job Identification 12975
- Posting Date 04/29/2026, 05:29 PM
- Job Role Real Time Analyst-Real Time Analyst (RTA)
- Experience (In Years) 0-3
Job Description
- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
- Knowledge on WFM systems such as Avaya CMS.
Responsibilities
- Efficiently manage intra-day staffing and service level.
- Provide timely, accurate reports on intra-day performance.
- Monitor and drive schedule adherence.
- Communicate effectively with internal and external customers.
- Perform other duties and assignments as directed.
Qualifications
General Skills
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail...