Job Description
About Preply
At Preply, we’re all about creating life‑changing learning experiences. We help people discover the perfect tutor, craft a personalised learning journey, and stay motivated. Our human‑led, tech‑enabled approach is creating real impact. We’ve reached unicorn status with a $150M Series D and now empower 100,000+ tutors to teach 90+ languages in 180+ countries.
Role Overview
We’re looking for a Senior Expansion Experience Specialist to own the customer experience across Preply’s expansion — new geographies and subject areas. You’ll track key metrics, deliver cross‑functional programs, and define the CX foundation for each launch. This hybrid role is based in Barcelona, Spain.
Key Responsibilities
- Own Experience Metrics & Drive Improvement
- Own CSAT, contact rate, and other leading experience indicators for learners and tutors.
- Monitor performance, spot trends, and diagnose root causes.
- Turn...