Job Description
Responsibilities
· Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics, Wyatt & Halo)
· Establish and maintain effective relationships with external and internal customers ensuring their success
· Manage customer expectations, by communicating work performed and providing follow up plan if needed
· Ensure customer compliance regulations are followed
· Deliver system level training at customer sites
· Manage service inventory according to Waters policies
· Issue field service reports daily to document work performed
· Maintain sound knowledge regarding the technology and customers' application demands
· Work with Sales team in respect to identifying future business development opportunities
· Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
Educ...