Job Description
CORE PROFILE
The Senior Fraud Investigations Analyst is responsible for overseeing case resolution, providing analysis and reporting to the team lead and internal stakeholders, and demonstrating critical thinking to properly manage and arrange escalations based on priority and urgency level.
NATURE OF WORK
- Investigate fraud-related complaints, escalated tickets, and tip-offs for credit card products
- Responsible for investigating and preventing fraudulent activities within the organization
- Ensure financial crime investigations are resolved correctly and within expected SLAs, and where necessary
- Proven investigation experience and exceptional communication skills
- Ability to work autonomously and independently manage caseloads
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at al...