Senior Fraud & Risk Operations Manager - Contact Centre

Teleperformance is seeking a Senior Manager for Fraud and Risk Operations in Sabah, Malaysia. The role involves managing large teams, ensuring service delivery compliance, and developing team members through mentorship. The ideal candidate should possess a bachelor's degree and over 10 years of operational experience, with at least 2 years in people management within a BPO/ITES environment. Responsibilities include overseeing performance, managing client relations, and driving service excellence in a dynamic, fast-paced setting.
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