💼 Full-Time Position

Senior Help Desk Administrator

🏢
Spotlight Retail Group (SRG)
📍 South Melbourne, Victoria, Australia
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Location
South Melbourne, Australia
📅
Posted
June 11, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

  • Iconic Australian owned and operated global retail business

  • Hybrid role! Career Progression, Team Member discounts & Profit Share

  • A vibrant, team culture where we embrace pace, encourage new ideas & leadership

    • About the Role


    Are you an experienced IT support professional ready to take the next step into leadership? We are looking for a dynamic Senior Helpdesk Administrator to act as the 2IC (Second-in-Command) for our busy Helpdesk team.

    In this dual-impact role, you will provide premium frontline IT support to our retail stores and Support Office users while working side-by-side with the Helpdesk Team Leader. You’ll play a pivotal role in coordinating daily operations, mentoring junior team members, driving service level agreements (SLAs), and ensuring exceptional customer satisfaction across the business.

    Key Responsibilities

  • Frontline Support: Deliver high-quality technical trouble...