💼 Full-Time Position

Senior Helpdesk Support Engineer

🏢
Nambiti Technologies (Pty) Ltd
📍 johannesburg, gauteng, South-Africa
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Location
johannesburg, South-Africa
📅
Posted
June 08, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Reference: JHB -TR-1

We are recruiting for a Senior Helpdesk Support Engineer.

Duties & Responsibilities

Customer Service

  • Receive calls from senior customer engineer/help desk.
  • Verify/identify problems with help desk.
  • Contact users to get clarity on problems and troubleshoot.
  • Provide telephonic support to users if possible.
IT Support
  • Train users on how to use IT equipment.
Hardware Maintenance and Repairs
  • Undertake maintenance and repairs on damaged and repairable hardware.
  • Report on uneconomical repairs.
Network and Telephone Support
  • Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
  • Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with spec...