Job Description
Job Location (Short): Bogotá, D.C., Colombia
Workplace Type: Remote
Req Id: 2364
Responsibilities
- Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
- Tests and troubleshoots functionality of installed systems.
- Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
- Provides feedback based on client experiences to product and professional services teams for product and process improvements.
- May work directly with clients on-site or provide project support remotely.
- May work on pre-sales activities Identifies additional.
- product/services opportunities in customer organization.
- Writing of manuals and procedures.
- Provides feedback based on client experienc...