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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Duties
- Offer a personalised booking service for all bookings whether directly or in back‑up role.
- Responding to trade enquiries efficiently and timeously.
- Communication with clients, offering quick turnaround times and a professional service.
- Responding to all product queries or concerns relating to bookings.
- Providing availability and costs / quotes for bookings.
- Making reservations using TourPlan / TMIS.
- Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
- Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
- Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
- Providing lodge information and relating documentation to clients where appropriate – WETU itineraries / pre-tour & departure information.