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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Take ownership of operational IT services and ensure reliable service delivery across multiple technology domains
- Act as a key contact for complex technical issues and operational escalations
- Coordinate technical activities between users, specialists, and engineering teams
- Support the planning and execution of operational changes, user requests, and service improvements
- Analyze recurring issues and contribute to process optimization initiatives
- Ensure high service quality through structured communication and effective coordination
- Participate in technical projects and contribute expertise in a chosen specialization area
- Collaborate with technical teams to maintain stable and secure IT environments
- Support documentation, knowledge management, and operational standards
- Contribute to the continuous development of internal service processes
Must-have criteria...