Job Description
We're looking for a Senior IT Service Manager who will be accountable for delivering safe, reliable, and cost-effective IT services across WHSmith Australia’s retail estate, including airport, and hospital locations.
Acting as a senior operational leader within the WHSmith Group technology framework, this role ensures technology enables trading, protects revenue, and supports colleagues to deliver for customers.
What you’ll be doing:
- Customer & Trading First
- Ensure POS, payments, applications and store/support office connectivity are highly available during trading/operational hours
- Lead rapid recovery from incidents impacting stores, airports, or hospitals or support office
- Operational Excellence
- Own end-to-end IT service delivery aligned to WHSmith Group standards
- Apply disciplined incident, problem, and change management
- Use insight and data to drive continuous servic...