💼 Full-Time Position

Senior IT Support Engineer

🏢
NTT
📍 Matsumoto, Nagano, Japan
📍
Location
Matsumoto, Japan
📅
Posted
June 23, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

JOB DESCRIPTION

Req ID: 378034 

We are currently seeking a Senior IT Support Engineer to join our team in Matsumoto-shi, Nagano (JP-20), Japan (JP).

Job Summary

  • This is often a college graduate who has mastered the basic principles of the role and is able to handle more complex problems and projects.
  • Most problems they handle require standard solutions.
  • They may manage small projects with oversight from their supervisor.

    • Job Family Grade Description

  • Performs advanced trouble-shooting techniques to address complex technical issues.
  • Identifies risks and develops solutions for client tasks.
  • Serves as escalation and issue resolution point for onsite technicians.
  • Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues.
  • May distribute workload among team members.
  • May prepare documentation to record and track issue resolutions.